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FREQUENTLY ASKED QUESTIONS

Woman with Cleaning Supplies

What are your prices? 

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Our prices varies and greatly depends on the size and condition of your property, the tasks you would like to be carried out, the level of cleanliness you require and also your budget for cleaning.  

 

You may have a set budget in mind or you may have specific tasks that you would always like completed. When we meet you at your pre-clean visit we can assess and discuss your exact requirements, priorities and tailor a plan to suit you.

 

We have a minimum booking of 2 hours, for all cleaning slots. 


Our current hourly charges are:

  • Domestic - Regular Cleans - £27.00 per hour. 

  • One off cleans & commercials are priced from £30.00 per hour.

  • Our prices include all products, equipment and are inclusive of VAT.

 

A free pre-clean visit, products and equipment are included in the price. 

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Will I have the same Professional  Cleaner every week?

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We will always try to, if you are booking a regular service we assign a carefully selected member of our team to take care of you and your property. Holiday cover may also be available with another member of the team if required and subject to availability.  We can't always guarantee you will have the same cleaner or be able to request a "favourite" cleaner. All our team members are trained up to the same standards and we are a very small team.

Cleaning Ladies
Home Entrance

Do I need to be at the property?

 

Clients do not need to be at the property during cleaning sessions, some of our clients are away from the property or some properties are occupied. We will always aim to work around you. Our main concern is that you are comfortable and happy with any arrangements made. We don't hold keys for domestic properties and require a key box to be installed, ensuring security for your key at all times.

What about pets?

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We are pet friendly! Pets are a part of the family. During your service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. 

Let us know how you'd like to handle your pet ahead of time to keep them safe and happy. We are happy to let them out for comfort breaks too if required.

**Please note, if your pet isn't comfortable around strangers or has shown signs of aggression, please keep them in a separate room to your cleaning, for the duration of the visit.**

Cat and Dog
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Are you insured?

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We hold a specialist cleaning policy and are fully insured for your piece of mind, this includes public liability and employers liability.

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  • All our staff are fully employed & trained by us. 

  • Detailed Risk Assessment for every property

  • Health & Safety policy 

  • COVID-19 Policy & Risk Assessment

  • HMRC registered

  • Waste carrier license

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